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Quick FAQ & Customer Care A list of the most frequently asked questions and some guides on best practices to get the most of your product!
General

Quick FAQ & Customer Care

A list of the most frequently asked questions and some guides on best practices to get the most of your product!

Customer Care

Differences in Guitar Strings: How to Pick
How to choose Guitar Strings

FAQ

Giddy Up or Saddle Down: How to Pick Your Western Wear Aesthetic
Acelero Learning: Frequently Asked Questions
FAQ: Notifications for Shorted or Substituted Items
How to Edit an Existing Order
FAQ: How to Restock Swag Items (Not Bought from Stadium) by Sending More Swag to Our Warehouse
FAQ: How to Create and Send Surprise Swag Kits (Using Swag Stored in the Warehouse)
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General

About our products

How to Size Hiking Backpacks (Summit Forge Pack Fit Guide)
How to Size Hiking Boots (Summit Forge Fit Guide)
Rentals & classes: changes, cancellations, and what to bring
Gear fit & sizing: how to choose the right size
Trouble signing in (account access)
6) Summit Forge Membership & Rewards: overview

Order status

1) Track your order

Delivery and shipping

3) Package says “Delivered” but I don’t have it
2) Shipping options, costs, and delivery times

Returns and exchanges

Returns & Refunds (EUR – European Union/UK/EEA)
Returns & Refunds (AMER – US/Canada/Latin America)
5) Refund timing: when will I get my money back?
4) Start a return or exchange
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